DID YOU KNOW THAT SOME OF OUR SHOES START FROM SIZE 5 ( 35 ) THROUGH TO 12 ( 42 )

Terms & Conditions

 

PAYMENT

Payment for all goods is by debit card or credit card. Orders are subject to payment verification and acceptance before they are shipped.

SECURE ORDERING

Timeless Soles employs Direct Payment Solutions (DPS) for online credit card processing. The DPS website uses SSL (Secure Sockets Layer) technology. This is a method of ensuring that information submitted is secure and cannot be accessed by unauthorized
users. Your credit card information is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access the DPS website secured with SSL you will see the url prefix change from http: // to https: //.

PRICES

Prices on this website can be shown in New Zealand, American, Canadian or Australian dollars via the Currency menu however the total cost of your purchase including shipping ( where applicable ) will be shown in New Zealand dollars on your credit card or bank statement. Local import duties may be payable when you receive your order. It is your responsibility to pay this.

SHIPPING

Timeless Soles are pleased to offer all customers free shipping on online orders within New Zealand.

Shipping to Australia is still to be determined.

DELIVERIES

At Timeless Soles our goal is to dispatch your order within 2 working days. If we are extremely busy we will do everything we can to dispatch within 3 working days. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative or receive a full refund. Items shipped within New Zealand are expected to arrive within 5 working days or less depending on the location.

Timeless Soles cannot take responsibility for any delays caused by destination customs clearance processes. We are unable to redirect orders once they are dispatched.

Note: For security purposes, all packages must be signed for on delivery so please take account of this when selecting your delivery address. Anyone at the delivery address who receives the goods shall be presumed by Timeless Soles to be authorised to receive the goods on your behalf. PO Box delivery is currently not available.

It is vital that your details are completed in full to ensure accurate sending and tracking of your purchases.


CANCELLATION

All online orders are final, No cancellations after confirmation. Please refer to our Returns Policy should you want to return any item

RETURNS & EXCHANGES

Please refer to our Returns Policy

GUARANTEE

Goods sold by Timeless Soles are covered under the Consumer Guarantees Act of 1994 (New Zealand). Any disputes arising between Timeless Soles and the consumer will be determined by courts or tribunals in New Zealand.

SALES

PLEASE choose carefully, ALL Sale and Seconds are non-refundable and non-returnable


PRIVACY POLICY

Please refer to our Privacy Policy





Timeless Soles is a registered trademark of COJO's Lifestyle Investments Limited.

Company registration number 116193.
Timeless Soles - 1 / 17 Commons Ave, Mount Maunganui, New Zealand.
Email: helpmysole@timelesssoles.co.nz

Size Chart

 

FLUEVOG WOMEN’S

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 12*
EUROPEAN 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 42*

*only available in selected styles.

FLUEVOG MEN’S


US 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13
EUROPEAN 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 45.5 46

 


MARIE ANTOILETTE PRINTED TIGHTS

HEIGHT / WEIGHT 40 / 49 50 / 59 60 / 69 70 / 79 80 / 89
 < 1.50M 0 0 1 2
< 1.56M 0 1 1 2

< 1.63M

0 1 2 3 4
< 1.70M 1 2 3 3 4
< 1.77M 2 3 3 4
< 1.84M 4

KEY: 1 = S, 2 = M, 3 = L, 4 = XL