DID YOU KNOW THAT SOME OF OUR SHOES START FROM SIZE 5 ( 35 ) THROUGH TO 12 ( 42 )

Returns and Exchanges for Tights

Items are thoroughly checked for any damage before they are dispatched. If you receive an item that is damaged or in an unsatisfactory condition, please contact us as soon as possible at helpmysole@timelesssoles.co.nz   We purchase products from an internationally reputable manufacturer. Although rare, manufacturer defects and flaws do occasionally occur. If you receive a flawed item, please notify us as soon as possible by email at helpmysole@timelesssoles.co.nz  We will instruct you to return the item with proof of purchase. Once we are able to verify that the flaw is the fault of the manufacturer and proof of purchase, you will have the option of receiving 1) the same replacement item or an item to the same value, or 2) a refund to your credit card from which the purchase was made.

Please note that we will process the refund to your credit card as quickly as possible however the length of time credit card refunds appear in your account is beyond our jurisdiction, and we apologise for any inconvenience in this regard.


Please choose carefully before selecting items and submitting an order. We do not normally give refunds if you simply change your mind or make a wrong decision. If you wish to return an item for one of these reasons, the item must be returned in its new, unused condition and in the manufacturer’s packaging. You are liable for the cost of postage to return the item. It must be sent by the New Zealand Post registered mail service, and packed in appropriate and adequate protective padding to ensure that it is received in an undamaged state. Items in opened or damaged packets will not be eligible for reimbursement. All items for refund must be returned with proof of purchase. If you wish to receive a refund, you must first notify us by email at helpmysole@timelesssoles.co.nz  within 7 days from the day your order was dispatched. You will be given the option of a refund, exchange or store credit.

Please be aware that any items that have been washed or actively worn (beyond just trying them on) are yours to keep. And while we do like all animals, animal friends are not invited to participate in the return process, so please be sure that your returns are free of their furry contributions!

Size Chart

 

FLUEVOG WOMEN’S

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 12*
EUROPEAN 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 42*

*only available in selected styles.

FLUEVOG MEN’S


US 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13
EUROPEAN 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 45.5 46

 


MARIE ANTOILETTE PRINTED TIGHTS

HEIGHT / WEIGHT 40 / 49 50 / 59 60 / 69 70 / 79 80 / 89
 < 1.50M 0 0 1 2
< 1.56M 0 1 1 2

< 1.63M

0 1 2 3 4
< 1.70M 1 2 3 3 4
< 1.77M 2 3 3 4
< 1.84M 4

KEY: 1 = S, 2 = M, 3 = L, 4 = XL