Returns and Exchanges for Fluevog products

RETURNS and EXCHANGES

How devastating would it be if your awesome new Fluevog shoes just didn't fit right or some gremlins got into the manufacturing process and a fault developed!? Don't worry we here at Timeless Soles are here to help and make sure you do have exactly what your feet desire!  We want you to love what you've ordered and be completely satisfied with your new shoes and if this is not the case ( highly unlikely ) you can return full price merchandise back to Timeless Soles within 14 days of purchase. All you need to do is complete the return form and send your return to:

Timeless Soles

1 / 17 Commons Ave

Mount Maunganui, 

Tauranga, 3116

We recommend using a carrier that provides tracking, as Timeless Soles are not responsible for any items lost in the post. The customer must cover return postage costs for 'change of mind reasons' and for 'exchanging for a different size' however for faulty items the cost of postage will be refunded once the shoe has been reviewed and deemed faulty.

We regret that we cannot exchange or refund on goods where:

• Goods have been worn.
• Goods have been damaged after purchase including where the damage has occurred once the goods have left New Zealand. 
• Goods are not accompanied by the original box and / or packaging.
• Goods are returned outside the specified timeframe.
• Goods that have been purchased that are on SALE.

We will accept returned item/s for exchange or refund:

• If we receive them back within 14 days of original purchase date. The item/s must be new and in original packaging. 
• The refund will be credited against your original method of payment, excluding overseas delivery costs where applicable (where return is for 'change of mind reasons').
• And will not be processed until the goods have been received.
• Should you wish to exchange goods for another size, the cost of returning the goods to Timeless Soles must be met by the customer. 
• Please note: A receipt is required for proof of purchase on return transactions. 

Returns or exchanges will be accepted on any faulty merchandise within a reasonable timeframe. Items that are damaged as a result of wear and tear are not considered to be faulty. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size at our discretion. If we cannot repair or fulfill with a replacement, we will gladly process a full refund.

Please enclose your completed return form with your merchandise within 14 days of purchase of goods.

Please note there may be a delay in processing your return without a completed form.